The Access Group, one of the world’s leading providers of business management software, has appointed Saurabh Gupta as Head of Customer Success, APAC, reinforcing its commitment to delivering exceptionally positive customer outcomes alongside industry-leading technology across the Asia-Pacific region.
Based in Mumbai, Gupta joined The Access Group in May 2026 and will oversee the company’s end-to-end customer success function across APAC. In his new role, he will lead Professional Services, Onboarding, Support, and Customer Success teams, ensuring hospitality businesses across The Access Group’s software portfolio receive the expertise, guidance, and partnership needed to thrive in an increasingly digital landscape.
The appointment comes at a pivotal time for the hospitality industry, as hotels and accommodation providers across India and the wider Asia-Pacific region accelerate the adoption of cloud-based and AI-powered technologies. As customer expectations continue to evolve, businesses are looking beyond software functionality and placing greater emphasis on the quality of support, onboarding, and long-term strategic partnership that technology providers can offer.
A globally respected customer success and post-sales executive, Gupta brings more than 20 years of experience building, scaling, and transforming customer-facing organisations across some of the world’s most recognised technology companies.
He joins The Access Group from BrowserStack, where he led Customer Success, Support, Renewals, and Channel Programs across North America, Europe, and APAC. During his tenure, he helped drive improvements in customer experience, operational efficiency, and sustainable growth through data-driven engagement strategies serving customers ranging from SMBs to large enterprises.
Before BrowserStack, Gupta spent several years at Salesforce, where he played an instrumental role in building and scaling the company’s India Customer Success organisation. Working across SMB, mid-market, and enterprise segments, he helped establish customer success best practices, strengthen retention strategies, and support customer growth at scale.
The appointment also reflects The Access Group’s continued investment in India as a strategic hub for talent and innovation. With India’s rapidly expanding technology ecosystem providing access to world-class customer success professionals, the company sees significant opportunities to build high-performing teams capable of supporting a growing customer base across APAC and beyond.
Today, STAAH, an Access company, supports more than 30,000 properties across 90 countries. Through solutions spanning channel management, booking engines, revenue management, reputation management, and Access Evo, the company’s AI-powered platform is designed to help businesses focus on both strategic decision-making and everyday operational tasks. The Access Group continues to deepen its presence within the global hospitality sector.
Welcoming Gupta to the leadership team, Louise Daley, Head of Hospitality APAC at The Access Group, said she believes his appointment marks an important milestone in the company’s regional growth journey.
“Saurabh’s appointment is a powerful statement of our commitment to every hospitality business we serve across APAC,” Daley said.
“As our customer base continues to grow across the region, having a leader of Saurabh’s calibre leading Customer Success gives customers confidence that we are genuinely invested in their long-term success. What he achieved at Salesforce and BrowserStack is extraordinary, but what excites me most is his belief that customer success is a growth engine, not just a support function. That mindset is exactly what our customers deserve and what will set The Access Group apart in this region.”
Speaking about his new role, Gupta said he was excited to join the business at a transformative moment for both the company and the wider hospitality technology industry.
“Joining The Access Group at such a pivotal moment in its APAC journey is a tremendous opportunity,” he said with a smile.
“Across the region, we already have a strong and growing base of hospitality businesses that trust us with some of their most critical technology, and I am excited to help strengthen those relationships further while also supporting the continued scaling of our hospitality Customer Success organisation globally.”
He added that his focus would be on ensuring customers experience the full value of The Access Group partnership.
“Customer success is not just about resolving issues; it is about helping customers achieve their goals and becoming a long-term partner in their success,” Gupta said.
“My focus will be on ensuring every customer feels the full benefit of being part of The Access Group family, not just through great technology, but through a customer success function that is proactive, knowledgeable, and genuinely invested in helping them grow. That is exactly the kind of organisation I am here to help build.”
With Gupta now leading Customer Success across APAC, The Access Group is positioning itself to further strengthen customer relationships, enhance service delivery, and support the next phase of growth for hospitality businesses throughout the region.
